All al-VOIP services shall be provided according to the general terms and conditions

What do we offer?

We offer all the unified number communication solutions including but not limited to products and services of the voice over internet protocol technology. All our services and/or products are provided according to the below mentioned terms and conditions

Approved Terms

1.1 The following definitions and rules of interpretation shall be applied:

1.1.1 "Acceptable Use Policy" refers to the guidelines for acceptable use available at (link must be added from our website) which may be amended from time to time; 

1.1.2 "Commencement Date" means the date on which an Order Form is submitted by the customer to us via our Website;

1.1.3 "Customer Order Form" means the order form the customer submitted on Our Website to get the products and/or Services;

1.1.4 "Data" includes information, documents, texts, software, music, sound, photography, messages, and other material of any kind in any form;

1.1.5 "Products" means the products described on our website and which we agree to sell to the customer according to his/her request in the customer Order Form;

1.1.6 "Internet" means the global data network comprising interconnected networks to which we are connected and provide access to you via the Services;

1.1.7 "Personal Data" means data about any identified or identifiable living person;

.1.8 "Registry" means any domain names registry that we choose to use from time to time;

1.1.9 "Regulations" means the Consumer Protection (Distance Selling);

1.1.10 "Services" means the services described on our Website which we provide to the customer as per the request in the customer Order Form; 

1.1.11 "Website" means our web presence at https://al-voip.com/  and other websites we advertise on from time to time.

1.2 According to the above explanation that mentioned each clause focus. These headings are for guidance only and are not intended to be legally binding.

1.3 The conditions shall take priority as it is consistent with the material on our website.

2 Changes to the Conditions

2.1 We reserve the right on giving prior notice on the website to be able to make any amendments to the conditions at any time (this shall include amending our acceptable use policy and other policies). 

3 Terms for Consumers

3.1 This clause shall be applied only if you are a "Consumer", which, for the purposes of the Conditions, shall mean any natural person who is acting for purposes that do not relate to his or her trade, profession or business.

3.2 For the purposes of this clause 3 and the regulations:

3.2.1 We are being referred to as “the Supplier";

3.2.2 The address of the supplier shall be the correspondence address as it was set out;

3.2.3 Prices stated on the website are not fixed as it is regularly updated so it cannot be guaranteed for any period of time however; we do our best to keep you informed with the accurate price when placing the order. 

3.2.4 Any complaints should be sent in writing to the supplier's correspondence address; 

3.2.5 The supplier shall send a written confirmation (by email) to the consumer after the order was placed 

3.3 A consumer shall adhere to any exceptions or conditions set out in the Regulations and shall be entitled to cancel any of these conditions by sending a written notice of cancellation to us at any time during the following periods:

3.3.1 In the case of products, within 7 working days as of the day of receiving in accordance with clause 20 (Refund and RA policy); or

3.3.2 In the case of service, within 7 working days as of the Commencement Date, which refers to the date the consumer entered into a contract with the supplier in accordance with clause 20 (Refund and RA policy).

3.4 In case of cancellation by the consumer, products should be returned to the supplier's correspondence address. The consumer will be liable for the costs of returning such products or the costs of the Supplier in recovering such Goods unless the Consumer has the right to reject the Goods under a term of these Conditions or under the statutory right (including any right under the Terms in Consumer Contract Regulations).

3.5 The Services shall not commence before passing seven working days as of the Commencement Date. In case the consumer requests that the Services commence before this period, the consumer shall not be entitled to cancel the service supply contract once the services have begun.

3.6 You can contact us at Marketplace www.al-voip.com, or Visit Us at HQ: Al Olaya - Riyadh, Saudi Arabia. CR: 2050116568 | Saudi Arabia, or by email on info@al-voip.com, or by telephone Fax: +966 3 8561281| Tel: 920013450 EXT: 400

4 Securities

4.1 You shall:

4.1.1 Keep your username and password secure (we will not disclose your username and password to any third parties, but we may change the username and password at any time for reasonable reasons);

4.1.2 In case it was requested please use your username and password when giving instructions (and we are authorized to comply with instructions containing your username and password);

4.1.3 Take reasonable steps to control and minimize any Services security breaches risks which may happen, in this regard please note that you are responsible for any user may use the service under your username and password;

4.1.4 Notify us of any unauthorized access to your account which you believe may affect the overall security of our systems; and

4.1.5 Comply with our security checks.

5 Services

5.1 We are responsible for providing the Services efficiently and in a good manner 

5.2 However, We do not warrant or guarantee the following:

5.2.1 Services will be uninterrupted, secure or error-free; or

5.2.2 Any Data generated, stored, transmitted or used via or in connection with the services will be complete, accurate, secure, up to date, received or delivered correctly or at all.

5.3 We do not provide a backup for your Data or guarantee the integrity of your data; however, we will use our reasonable endeavors to provide copies of data for recovery purposes.

5.4 We may have to suspend the services:

5.4.1 for repair, maintenance or improvement;

5.4.2 To comply with a request or order from a governmental or administrative authority or emergency service;

5.4.3 in the event of problems with the broadband network either at your premises or in the public Internet Protocol environment;

5.4.4 If we have a reasonable belief that suspension is necessary to prevent fraud or unauthorized access taking place; or

5.4.5 If you fail to pay any outstanding fees within 14 days from the due date, we shall restore the services as quickly as is reasonably possible, regardless of your failure to pay any outstanding fees.

5.5 By purchasing our telephony services (VoIP) you confirm that you understand that our Services:

5.5.1 we may sometimes be unavailable as a result of a force majeure which We have no control on, for example, the weather, power disruptions, or failures by your internet service provider (ISP) or broadband connection so please note that in such circumstances all services may not provide your phone number and location details to the operator of public emergency call services if you make a public emergency services call and in that case, You may have to provide your location information and phone number verbally to the operator;

6 Obligations

6.1 You shall adhere to our reasonable instructions and requests concerning the Services.

6.2 You shall provide us with up to date contact details of one or two named representatives with whom we are authorized to deal (including email addresses) and promptly notify us of any changes. We rely on this information for various reasons including the transmission of renewal notices and other important information concerning the Services.

6.3 You must comply with our Acceptable Use Policy and bring it to the attention of your authorized users.

6.4 You are responsible for all persons who use your username and password to access the Services, whether authorized or not, unless acting on our behalf.

6.5 There may be a risk that data generated, stored, transmitted or used via or in connection with the Services may be irretrievably damaged or lost if there is a fault or on suspension or termination. You must frequently back-up all such data that you wish to save.

6.6 You shall be responsible for arranging the internet connection required by the Services. Our services are dependent on your connection to the data network and the data network itself. Our services may therefore cease to function if there is a power failure or a failure in the underlying data network.

6.7 If the Services are to be used principally at a single, fixed location, you shall register with us the address of the place where the service will be used, in order to assist emergency services organizations.

7 Restrictions

7.1 You shall refrain from transferring any illegal material or engage in unlawful activities via your use of the Services.

7.2 You shall refrain from sending menacing, offensive, defamatory, obscene, indecent or abusive messages or telephone calls while using the services.

7.3 You shall not use or permit the usage of the services in a manner that is inconsistent with any and all applicable laws and regulations.

7.4 You shall not disclose or upload any Data that may contain viruses when using the services. 

7.5 You shall not use the Services to send bulk unsolicited commercial emails or telephone calls.

7.6 You warrant that your use of the Services will not infringe any third party intellectual property or other rights.

7.7 You are not entitled to terminate some or all of the services forthwith.

8 Data

8.1 We may access, copy, preserve, disclose, remove, suspend or delete any Data in the following cases:

8.1.1 If we are required to do so by applicable laws or competent authority;

8.1.2 for the purposes of registration of domain names with a Registry;

8.1.3 If it is otherwise permitted under these Conditions; or

8.1.4 If such Data is prohibited under these Conditions.

9 Personal Data

9.1 We will process your personal data only in compliance with our privacy policy, which is available at https://al-voip.com/ 

9.2 You shall accept such processing and confirm that you have read our privacy policy and informed, and obtained similar consent from, any third party individuals whose personal data was registered and will continue to use the service in the future.

10 Payments 

• The consumer shall pay the price of products or services upon placing the order through visa card, bank transfer or by cash upon delivery.

• The supplier is entitled to receive the payable amount upon the delivery of the requested product or service.

• The customer is entitled for a full refund within 7 days as of the date of placing the order however, such application shall be submitted before delivery or any procedure, that might add costs on the supplier, is taken. 

11 Refund and RA policy

If you have changed Your mind about any products ordered, and you wish to return them, you can do so provided that You inform us of your decision within 7 working days of receipt in accordance with clause 16 (Notices). You will receive a return (RA) form. Upon receipt of the RA form, you then have 14 days to return the products to the address stated on the RA form. Once we have received the goods, we will issue a refund for them. All products must be returned complete and in original packaging and in an "as new condition". With the exception of products delivered incorrectly or that are faulty on arrival. According to clause 3.4, the consumer is not responsible for the cost of returning carriage.