5 Ways to Make Live Chat Better
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- 13 Oct, 2019
Offering live chat customer support has been one of the best methods for years. The time saving method offers a number of benefits that can help many customers especially those who are already on the company's website for the first time.
Live chat has also been essential for omnichannel strategies of every successful brand.
In this article, we are discussing the top way you can make the chat experience of the users better to get better results and more satisfaction.
1.Ask before sending invitations
There are many ways to make people want to live chat with you customer support on your website and among them are some ways that could be some way frustrating for customers.
Always give the user the choice to use customer support or not and never show him long pop ups that are harder to remove to make them visit you customer support.
2.Don't distract users in conversation
Your company may have many things to tell the customer but that shouldn't make you distract him when he asks for help. After an agent introduces himself to the customer, he should ask him what he needs help with and then solves his problem in the shortest time.
Later, if any promotions or further marketing needs to be done then it can come, but keeping precise and not distracting the customer is essential.
3.Make agents more professional
Keeping the tone of the chat isn't something that can be done by everyone from the first time, so training your agents to be more professional in chatting with customers will benefit you chat support.
Agents should also improve their soft skills and keep updated to technical knowledge needed to avoid the frustration of any of your customers.
4.Don't make customers bored
Getting bored on the phone is easy, and so on chat. If an agent needs assistance or minutes to look up information then the customer should be kept notified and the chat should be kept alive.
The time of waiting given to the customer should be precise and the customer should never be left not knowing what is happening.
5.Consider using artificial intelligence