Situation Details

Company: Huizhou.

Places: Vietnam - Shenzhen - Headquarter.

Main Challenge: Costly travels and ineffective communication between company members.

Before Implementing Logitech Video Conference Solution

At the Research and development stage for new products at Huizhou, the executive in the head office, the engineers in Shenzhen, and the head of the factory in Vietnam needed to meet frequently.

Due to expensive travel costs and inefficient communication, new product releases took a much longer cycle, which hindered the company’s competitiveness.

The Company’s head of sales could only go the HQ once every month for data collection, and since market feedback took a lot of time, the entire process was unnecessarily elongated.

Due to unsynchronized time and schedule slots, branch offices couldn’t join in the HQ’s regular meetings, and all what was left for them was just following instructions submissively. Their sense of contribution and belonging with the company’s operation cycle and decision making was eroded.

After every product release, a coach had to travel to every branch for product training. The training’s efficiency was low and the costs were very expensive.

After implementing Logitech video Conferencing Solution

Solution: Video Conference

There was no need to fly back and forth and face to face meetings were possible without actually meeting. The easiness of HD video and superior document sharing and optical zoom cameras helped with transferring, in great details, the new products during the process which resulted in incredible time management and it shortened the release cycle.

Anyone could join the video conferences and share/get instant feedback and back to the head-office. Several meetings could be convened simultaneously to share immediate feedback and adjust products accordingly. Imagine having your research and development department and the factory without the hassle of physically moving from your own work desk.

Different branches of the company to join consistent meetings with the HQ which resulted in all staff feeling more involved in the company’s decision-making procedure, which in turn made management more capable and unified.

As for Huizhou Instructors, training sessions were run different branches at the same time, and can be recoded and shared with others who missed them.

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