VoIP is a domineering technology; it has shifted the shapes of many businesses and taken the communication systems to new levels of productivity and customer satisfaction.

One advantage of the VoIP technology is improving old features like faxing and voicemail and that includes on-hold music.

Let Their Ears Enjoy the Music

On-hold music can have many benefits on your business. It can change your brand image, double your sales and calm down angry customers, but the norm is that no one gives much attention to it and customers end up being even more annoyed by the elevator music.

VoIP services boost the on-hold music feature by offering several options to choose from unlike legacy PBX that offer you limited options to the music. VoIP however, gives you so much to work with.

How Can VoIP Help With Music?

You can upload your own soundtrack, customize messages for your listeners, or stock soundtracks.

If you have a call center, angry clients will happen no matter how good your business and call center are. Soothing messages are magic wands in your hands and their ears to take off some of the edge until your caller reaches the agent.

Take advantage of the time your callers spend on the phone by cramming your latest offers and promotions to reach the maximum amount of results and ROI. When people are bored, there’s a lot you can work to your advantage. Remind them why they chose your business and why they should continue choosing it.

Use the hold time not only to entertain but also educate your callers. Share your news and updates and keep their minds busy with work.

Dig into the options your VoIP vendor offers and tailor the experience to your brand, customers, and specific situation.

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