Unified Communications is the integration of voice, data and video communications with internal and external partners. The UC market is segmented into traditional telephony (IP and PBX), email, unified messaging, IM/Presence, mobility, contact center and video conferencing (audio, video and web).

Elements of Unified Communications:

Why UC?

With Unified Communications tools, businesses are able to connect to anyone on any device from anywhere. Collaboration through Unified Communication greatly enhances efficiency and productivity while reducing costs for enterprises of all sizes. By opening a new way of working, Unified Communication keeps your company ahead of the game.  

 

• Improve Communication Efficiency:

• Employees have the most to gain from UC solutions. By unifying voice, video, and data, employees gain powerful tools to increase their work efficiency, especially for multitasking employees. 

• Ushering in a new age of mobility, modern UC solutions run on smartphones, tablets, and other mobile devices. No longer confined to the conventional workplace, today’s business people can collaborate efficiently with colleagues and customers anytime, anywhere — from home, office, or the road. 

• UC solutions connect people in a simpler and more flexible way. People can collaborate seamlessly, using the most effective medium, with no concessions to the limitations of technologies, physical distance and devices.

• Reduce Communication Costs:

Unified Communication reduces costs in myriad ways: transferring mobile device traffic from the cellular network to the WLAN (when in range); reducing service provider charges via a more efficient network transport (SIP trucking and intelligent call routing); lowering travel costs by replacing in-person meetings with Web collaboration, and; by minimizing or even eliminating downtime that arises from unsuccessful contact attempts.

What can UC do for you? 

Watch the video to get a brief overview of what UC is and find out why your organization needs it.

For a quick reference on UC basics, download the Unified Communications Cheat Sheet prepared by sangoma. It includes info such as common terms you need to know, what systems UC can merge, the top 5 benefits of moving to UC, and the different deployment options available.